Processing Times
All physical Sugar & Spize prints are made to order. Orders are typically produced and dispatched within 2 to 4 business days.
During particularly busy periods, processing times may occasionally be longer. Any estimated delivery dates shown at checkout are estimates and are not guaranteed.
United States Shipping
Most US orders are delivered within approximately 3 to 5 business days after dispatch.
Tracking information will be provided once your order has shipped.
International Shipping
International orders are typically delivered within approximately 3 to 14 business days after dispatch, depending on the destination and local postal service.
International shipments may occasionally experience delays due to customs processing or circumstances outside our control.
Customs, Duties and Taxes
International customers are responsible for any customs duties, import taxes or other fees that may be charged by their destination country, unless these charges have already been collected at checkout.
Tracking
Once your order has been dispatched, you will receive shipping confirmation with tracking information where available.
Please allow some time for tracking information to update after your order has been handed over to the carrier.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. Once an order has entered production or been dispatched, we may not be able to change the delivery address.
We cannot guarantee refunds or replacements where an order cannot be delivered due to an incorrect or incomplete address provided by the customer.
Lost or Damaged Orders
If your order arrives damaged, incorrect, or appears to have been lost in transit, please contact us within 14 days of delivery or the expected delivery date.
We will review the issue and arrange an appropriate replacement or refund in accordance with our Return and Refund Policy.
Contact Us
If you have any questions about your shipment, please contact us at:
hello@sugarandspize.com
